Terms and Conditions

The following general Terms & Conditions identify your relationship with SALTWATER SURF TRAVEL (SST) in its role a travel agency and identifies the respective rights and obligations of all parties. These Terms & Conditions apply to all bookings of travel components and/or services that you make with SST.

SALTWATER SURF TRAVEL

SST in its role as an agency, offers and sells individual travel components and services separately to you. As an agency we do not sell or offer for sale any packages, act as an organizer or tour operator. We act as an agent only in respect of all bookings we take or make on your behalf. For all bookings your contract will be directly between you and the supplier of the travel components or services and no contractual relationship between you and SST shall be established. You understand that where you have chosen more than one travel component or service, you will be entering into multiple contracts. As an agency we accept no liability in relation to any contract you enter into or for any travel components such as accommodation, transfers and/or any other travel services that you book, or for the acts or omissions of any accommodation and/or transfer provider supplier or other person(s) or party connected with the arrangements. The supplier’s travel package description on our website and the individual offer description we have set up for you on behalf of the supplier will apply to your contract with the supplier. If no supplier general terms & conditions are available common travel laws will apply. Alternatively we will endeavor to, though undertake no binding liability to do so, make copies of the terms and conditions of the contracts you enter into available to you at your request. If the supplier terms are contradictory to the terms herein then the terms herein overrule the supplier terms. All communications relating to your booking must be sent to us by email by the group leader/primary contact quoting the booking reference.

RESERVATIONS

Once we have received your booking we will confirm your arrangements on behalf of the supplier concerned by issuing a confirmation This will remain subject to availability. Please review this confirmation carefully as on receipt and us immediately if any information which appears on the documentation appears to be incorrect or incomplete. We will take no responsibility for any errors in any documentation unless notified of any inaccuracy within 7 days issue. We will endeavor to rectify any inconsistency or error notified to us outside these time limits, though SST will not be responsible for any costs incurred in this process.

A binding contract between you and the supplier of selected service or component comes into existence when we send your confirmation, on the supplier’s behalf, to the group leader/primary group point of contact.  The terms and conditions of the supplier, in addition to these conditions, will be applicable to the contract.

PAYMENTS

If you make a booking more than 60 days before you are due to arrive at your booked accommodation, or before the first service of your booked travel starts, you must pay a deposit of 30% of the total booking value. If your booking is subject to such a deposit payment, you must pay us the BALANCE 60 days before departure. If your booking is made less than 60 days before you are due to arrive at your accommodation, full payment is required at the time of booking. If we do not receive all payments due in full and on time, we are entitled to assume (on behalf of the supplier(s) concerned) that you wish to cancel your booking. In this case, we will be entitled to keep all monies paid or due at that date. If we do not cancel immediately because you have promised to make payment, you must pay specified cancellation charges herein depending on the date we reasonably treat your booking as cancelled on behalf of the supplier(s) concerned. Payment for incidental extras (e.g. food and beverages, tips, etc.) must be made directly to the accommodation provider before you check out.

As we act only as agent for the supplier(s) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the supplier(s) in accordance with its own terms and conditions.

CLIENT REQUESTS

Should individual clients have any particular requests for particular requirements we will pass any such requests to the supplier of your booking. SST cannot guarantee that they will be met. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Any request will not become a contractual obligation of the supplier concerned. Unless and until specifically confirmed, all special requests are subject to availability. Further, if the supplier is unable to meet any particular request, neither we, nor they, will have any liability to you in this respect.

All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical condition or disability which may affect your booking, inform SST before confirmation your booking so that we can advise as to the suitability of the chosen arrangements. This must be provided in writing at the time of booking. If we or the supplier reasonably feel unable to properly accommodate the particular needs of the client concerned, we must reserve the right on behalf of the supplier to decline their reservation or, if full details are not given at the time of booking, cancel the contract on behalf of the supplier concerned when we become aware of these details.

MODIFICATIONS TO RESERVATIONS

Should you wish to make an amendment to your booking after it has been confirmed you must advise us as soon as possible. Whilst we will try to assist you we regret amendment requests cannot always be met. Where an amendment can be made, any costs incurred by ourselves and any costs or charges incurred or imposed by any of the suppliers of your arrangements need to be paid by you. If you change the number of people booked, the total price of your booking will be re-calculated for the new group size. If for example the party is reduced in number, this may mean that any accommodation you have booked is UNDER OCCUPIED and each of the remainder of the party may have to pay an additional amount. If you wish to make any change to the booking while on holiday (e.g. upgrading accommodation or extending your stay), all requests are subject to availability and any extra cost must be paid immediately.

CANCELLATION

If you wish to cancel a confirmed booking, you must advise us as soon as possible. Cancellation charges will apply and will be calculated as shown :

If cancellation is made more than 60 days – 20% of the total cost of your booking, or amount of initial deposit (whichever is greater)

If cancellation is made 60 days or less before departure – 100% of the total cost of your booking

Alternative cancellation and payment terms may apply if stated in the booking offer.

Where any cancellation reduces the number of full paying party members below the number on which the price was originally based, we will recalculate these items and re-invoice you accordingly. Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

CHANGES TO AND CANCELLATION OF YOUR BOOKING BY SUPPLIER

If there is a change to, or cancellation of your booking, we will pass on the new details to you together with any compensation that the supplier may offer. As agent only for the supplier we cannot accept any liability for any changes or cancellations made to your booking.

CIRCUMSTANCES BEYOND OUR CONTROL 

Except where otherwise expressly stated in these conditions, we regret we cannot accept any liability or pay any compensation where the performance of our obligations to you is prevented or affected by a third party, or the supplier concerned. This also applies in cases where you suffer any damage or loss as a result of an event which we or the supplier of the service could not, even with all due diligence, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, fire, natural or man made disaster, adverse weather conditions, pandemic and all similar events outside our control.

RESPONSIBILITIES

We act only as an agent for the supplier concerned. Your contract for your arrangements is directly with the supplier concerned. We accept no liability in relation to the arrangements themselves or for the acts or omissions of the supplier. For all bookings, the terms and conditions of the supplier will apply to your contract.

However, in the event that we are found liable on any basis in relation to your booking, our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the supplier concerned (as opposed to any service provided by the supplier, for which we are not responsible) is limited to twice the cost of the booking in question.

COMPLAINTS 

In the unlikely event that you have a complaint or experience any problems with your arrangements whilst away, you must immediately inform the supplier or provider of the arrangement in question. Any verbal notification must be put in writing and given to the suppliers `representative as soon as possible. Please bear in mind that we act only as agent for the supplier concerned and therefore cannot accept any liability for your arrangements. However we will be willing to assist you in your claims. Please inform us as quickly as possible. Most problems can be dealt with promptly. Any assistance provided in resolving a complaint in relation to any arrangements is provided on a goodwill basis and in our capacity as agent only, therefore is limited accordingly.

BEHAVIOUR

You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the supplier concerned. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions. Suppliers reserve the right at any time to terminate your stay/transfer or that of any member of your party due to your misconduct, where justified in their reasonable opinion. No refunds will be given. Furthermore, neither the suppliers nor SST shall be under any obligation to pay compensation or meet any costs or expenses incurred as a result of your stay/transfer being terminated.

PRICING 

Please note, that the information and prices shown on this website may change prior to the time of actual booking. Whilst every effort is made to ensure the accuracy of prices at the time of display, regrettably errors do can occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

Please check currency conversions with your local bank.

There may be differences between the actual accommodation and its description. Occasionally, local issues may result in some facilities or services becoming unavailable or restricted. SST cannot accept responsibility for any changes or closures to amenities or attractions. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any accommodation or its facilities and/or services, except in the case of gross negligence on the behalf of SST. Your rights in this regard are determined according to the terms & conditions of the supplier of your arrangement.

Government imposed surcharges & taxes (either in your country of origin or travel destination) may vary from time of booking to date of departure. Any such additional fees applicable to your booking will require payment by person/s travelling prior to departure.

PASSPORTS, VISAS AND HEALTH 

It is the responsibility of individual clients to ensure they are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct and current documentation. You must check passport and visa requirements with the Embassy or Consulate of the countries to which you are intending to travel. If the failure to have necessary travel or other documents results in any financial penalty being imposed on SST, you will be responsible for reimbursing us accordingly.

PROPOSED DESTINATION

By offering for sale travel product components to particular destinations we do not represent or warrant that travel to any such destination is advisable or free from political or heath risks and we are not liable for damages for damage or losses that may result from travel to such destinations. You are strongly advised to review any travel prohibitions, warnings, announcements and advisories issued by applicable government institutions prior to booking international travel.

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services. As a general rule, these requirements and standards will not be the may sometimes be inferior to those of the clients country of origin.

TRAVEL INSURANCE

Travel insurance is mandatory and to be purchased interdependently by individual travelers prior to departure. Please read your selected policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check individual insurance policies.

COMMUNICATION

If you book via our website or have opted to be contacted by email, we will communicate with you using the email address you have provided. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via telephone or in writing, as required or deemed appropriate.

CONDITIONS OF SUPPLIERS

The services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability.

JURISDICTION

All contractual relations between Saltwater Travel, its customers and Service providers are subject exclusively to Australian law. Sydney N.S.W. shall be the mutually agreed place of jurisdiction for non-Australian Travelers.

 

For further information regarding these Terms and Conditions contact a Saltwater Surf Travel representative